Shipping Policy

Thank you for shopping with TARASHINI. We offer carefully selected products across categories including Pooja Items, Silk, Bridal Wear, Accessories, Handwoven Products, Festive Wear, Sarees and Jewellery.

This Shipping Policy explains how orders placed through the TARASHINI website are processed, shipped and delivered.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

• Product availability
• Product type
• Customisation or alteration requirements
• Festive seasons and promotional periods
• Order verification requirements
• Public holidays or circumstances outside our control

Ready-to-ship products are normally prepared for dispatch within 1–3 business days. Bridal, customised, made-to-order, pre-order and handwoven products may require additional processing time.

The expected processing or dispatch period, where applicable, may be shown on the relevant product page or communicated to the customer after the order is placed.

Business days exclude Saturdays, Sundays and Singapore public holidays.

2. Shipping Destinations

TARASHINI may deliver within Singapore and to selected international destinations.

The availability of delivery to a particular location will be confirmed during checkout or when the customer contacts us before ordering.

We reserve the right to decline or cancel delivery to locations that are not serviceable by our delivery partners.

3. Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery destination
• Package dimensions and weight
• Shipping method
• Product quantity
• Customs or international delivery requirements
• Any promotional shipping offer applicable at the time of purchase

The applicable shipping charge will normally be displayed during checkout before payment is completed.

Free-shipping promotions, where offered, may be subject to minimum order values, selected delivery areas, specific products or other stated conditions.

4. Estimated Delivery Time

Delivery times are estimates and not guaranteed.

Estimated delivery periods may vary according to the destination and courier service. Any estimated delivery date shown during checkout begins after the order has been processed and dispatched.

Delivery may be delayed because of:

• Courier or logistics disruptions
• Incorrect or incomplete delivery information
• Customs inspections
• Severe weather
• Festive-season demand
• Public holidays
• Security restrictions
• Failed delivery attempts
• Events outside TARASHINI’s reasonable control

TARASHINI will make reasonable efforts to assist customers with delayed shipments but cannot guarantee delivery by a specific date unless expressly agreed in writing.

Customers purchasing items for weddings, ceremonies, religious occasions or festivals should place their orders sufficiently in advance.

5. Order Tracking

Where tracking is available, tracking details may be sent to the customer by email, SMS, WhatsApp or another available communication method after dispatch.

Tracking information may take some time to become active after the parcel has been handed to the courier.

6. Customer’s Delivery Responsibilities

Customers must provide complete and accurate delivery information, including:

• Recipient’s full name
• Complete address
• Unit number, where applicable
• Postal code
• Country
• Active telephone number
• Any delivery instructions reasonably required

TARASHINI will not be responsible for delays, failed deliveries or losses resulting from incorrect or incomplete information submitted by the customer.

Additional delivery charges resulting from an incorrect address, unsuccessful delivery attempt or customer-requested redirection may be payable by the customer.

7. Failed Delivery and Unclaimed Parcels

If a delivery attempt is unsuccessful, the courier may attempt redelivery or provide instructions for collection.

If a parcel is returned to TARASHINI because it was refused, unclaimed, incorrectly addressed or could not be delivered after reasonable attempts, the customer may be required to pay the cost of reshipping it.

Original shipping charges and return-to-sender charges may be deducted from any approved refund unless the failed delivery resulted from an error by TARASHINI.

8. Damaged, Missing or Incorrect Products

Customers should inspect their order promptly after delivery.

Any damaged, defective, missing or incorrect item must be reported to TARASHINI within 3 calendar days after delivery.

The customer should provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging
• Photograph of the shipping label

TARASHINI may request additional information before approving a replacement, return or refund.

Products must not be used, washed, altered, repaired or otherwise modified after the issue is discovered.

9. International Orders

International customers may be responsible for customs duties, import taxes, clearance charges, brokerage fees or other charges imposed by the destination country.

These charges are not normally included in the product price or shipping fee unless expressly stated during checkout.

The customer is responsible for checking local import rules before placing an order. TARASHINI is not responsible where an order is delayed, refused, confiscated or returned by customs because of local laws, restrictions or unpaid charges.

International shipping charges and customs payments may be non-refundable.

10. Risk of Loss

Responsibility for an order passes to the customer when the order is delivered to the address supplied during checkout, including delivery to a person, reception desk, concierge, authorised representative or safe location at that address.

Where tracking records an order as delivered but the customer cannot locate it, the customer should contact TARASHINI promptly so that an enquiry can be raised with the courier.

11. Order Cancellation

A cancellation request should be submitted as soon as possible after ordering.

An order cannot normally be cancelled after it has been packed, dispatched, customised, altered, sourced specifically for the customer or placed into production.

Payment processing fees, shipping expenses and costs already incurred may be deducted from an approved cancellation refund where legally permissible.

12. Contact Information

For shipping-related questions, please contact TARASHINI through the contact details published on our website.

TARASHINI
UEN: 53513357W
319 Woodlands Street 31
#10-130
Singapore 730319

For shipping questions, please contact us through our Contact Us page.