Privacy Policy

TARASHINI respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, create an account, place an order, contact us or otherwise interact with TARASHINI.

This policy is intended to operate in accordance with Singapore’s Personal Data Protection Act 2012 and other applicable laws.

1. Business Information

For the purposes of this Privacy Policy, “TARASHINI”, “we”, “us” or “our” refers to:

TARASHINI
UEN: 53513357W
319 Woodlands Street 31
#10-130
Singapore 730319

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

Identity and Contact Information

• Name
• Billing and delivery address
• Email address
• Telephone or WhatsApp number
• Account username or profile information

Order and Transaction Information

• Products purchased or considered
• Order history
• Billing details
• Delivery information
• Refund and return information
• Discount or promotional usage
• Payment status and transaction references

Complete card or banking credentials may be processed directly by third-party payment service providers and may not be stored by TARASHINI.

Customisation Information

For bridal, customised or made-to-order products, we may collect:

• Clothing measurements
• Size and fitting preferences
• Design requirements
• Event or ceremony date
• Reference images
• Personalisation instructions

Communications

We may collect messages, emails, reviews, enquiries, complaints and other communications exchanged with us.

Technical and Usage Information

When you use our website, we or our service providers may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• Website interactions
• Cookie or similar technology identifiers

Marketing Information

We may collect your marketing preferences, product interests, campaign interactions and consent choices.

3. How We Collect Personal Data

We may collect personal data:

• Directly from you
• Through the website and checkout process
• When you create an account
• When you contact us
• When you participate in a promotion
• When you submit a review
• Through cookies and analytics technologies
• From payment, delivery or technology service providers
• From publicly available or lawfully accessible sources

4. Purposes for Collecting and Using Personal Data

We may collect, use or disclose personal data for purposes including:

• Processing and fulfilling orders
• Receiving and confirming payments
• Arranging delivery
• Providing order and delivery updates
• Managing returns, refunds and exchanges
• Providing customer service
• Responding to enquiries and complaints
• Creating and maintaining customer accounts
• Processing customisation and alteration requests
• Detecting and preventing fraud
• Protecting our website and business
• Maintaining transaction, tax and accounting records
• Improving our products, website and services
• Conducting internal analytics
• Sending marketing communications where permitted
• Managing promotions and loyalty programmes
• Enforcing our policies and agreements
• Complying with legal or regulatory requirements
• Establishing, exercising or defending legal claims

5. Consent

Where consent is required, we will seek consent before collecting, using or disclosing personal data.

By voluntarily providing personal data for an order, enquiry or other requested service, you consent to its use for purposes reasonably connected with that request.

You may withdraw consent by contacting us. Withdrawal will not affect processing that occurred before the withdrawal.

Depending on the information involved, withdrawing consent may prevent us from continuing to provide certain services, fulfil an order or maintain an account.

6. Marketing Communications

Where permitted, we may send information about:

• New arrivals
• Sarees, jewellery and festive collections
• Bridal collections
• Promotions and discounts
• Events
• Restocked products
• Other TARASHINI news

You may unsubscribe using the option provided in the communication or by contacting us.

Transactional messages relating to an order, payment, delivery, return or customer-service matter are not marketing messages and may continue even after marketing consent is withdrawn.

7. Disclosure of Personal Data

We may disclose relevant personal data to trusted third parties including:

• Payment processors
• Banks and financial institutions
• Courier and logistics providers
• Website hosting providers
• Cloud storage providers
• Customer-service and communication platforms
• Analytics and advertising providers
• IT and cybersecurity providers
• Accountants, lawyers, insurers and professional advisers
• Government, regulatory or law-enforcement authorities
• Parties involved in a business restructuring, transfer or sale

Third parties receive only the information reasonably necessary for their services, legal duties or authorised purposes.

We do not sell personal data to third parties for money.

8. International Transfers

Some service providers may process or store data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it continues to receive a standard of protection comparable to the protection required under applicable Singapore data-protection law.

9. Payment Security

Payments may be processed through independent payment providers.

Customers should review the payment provider’s applicable privacy terms. TARASHINI does not control every aspect of an independent provider’s systems or policies.

Customers should never send complete card details, banking passwords, one-time passwords or account credentials through ordinary email, social media or messaging services.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate the website
• Remember shopping-cart contents
• Maintain login sessions
• Save preferences
• Measure website performance
• Analyse traffic
• Prevent fraud
• Provide relevant marketing

You may manage cookies through your browser or available cookie settings. Blocking certain cookies may prevent parts of the website from operating correctly.

11. Data Accuracy

Customers should provide accurate, complete and current information.

You may request the correction of inaccurate personal data by contacting TARASHINI. We may ask for information necessary to verify your identity and the requested correction.

12. Access and Correction Requests

Subject to applicable law and permitted exceptions, you may request:

• Access to personal data held about you
• Information concerning how your data has been used or disclosed
• Correction of inaccurate or incomplete personal data

Requests should be submitted through the contact details published on the website.

We may need to verify your identity before processing the request. A reasonable administrative fee may be charged for certain access requests where permitted, and you will be informed of the estimated fee in advance.

13. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Maintain business and transaction records
• Comply with accounting, tax and legal requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When personal data is no longer required, we may securely delete, anonymise or otherwise dispose of it.

14. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data from:

• Unauthorised access
• Collection
• Use
• Disclosure
• Copying
• Modification
• Loss
• Disposal
• Similar risks

No website, electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping their account passwords and devices secure and should notify us promptly of suspected unauthorised account activity.

15. Children’s Privacy

Our website and products are not directed specifically at children.

Customers must have legal capacity to enter into transactions or place an order with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal data from children without appropriate authorisation.

16. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or services.

TARASHINI is not responsible for the privacy, security, availability or content practices of independent third parties. Customers should review the third party’s policies before providing personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, regulatory or technological changes.

The updated version will be posted on the website with a revised “Last Updated” date. Continued use of the website after an update constitutes acknowledgement of the revised policy to the extent permitted by law.

18. Privacy Contact

Questions, requests or concerns relating to personal data may be submitted through the contact details displayed on the TARASHINI website.

Please include sufficient information for us to identify the relevant account or transaction, but do not send passwords, one-time passwords or complete payment credentials.

TARASHINI
UEN: 53513357W
319 Woodlands Street 31
#10-130
Singapore 730319

For privacy questions, please contact us through our Contact Us page.