Return, Exchange and Refund Policy

At TARASHINI, we want customers to be satisfied with their purchases. Due to the nature of our fashion, jewellery, bridal, religious and handwoven products, all return requests are subject to the conditions below.

1. Three-Day Return Period

Customers must submit a return or exchange request within 3 calendar days from the date the order is delivered.

For example, if an order is delivered on Monday, the request must be submitted no later than Thursday.

A return request submitted after the 3-day period may be declined unless the product is defective or the customer has rights that cannot lawfully be excluded.

Sending a return request within the permitted period does not automatically mean that the return has been approved.

2. Return Eligibility

To qualify for consideration, the product must:

• Be unused, unworn and unwashed
• Be in its original condition
• Have all original tags, labels, protective coverings and accessories attached
• Be free from perfume, makeup, stains, body odour, alterations, damage or signs of wear
• Be returned with its original packaging
• Include any certificates, boxes, pouches, gifts or complimentary products supplied with it
• Be accompanied by valid proof of purchase

TARASHINI reserves the right to inspect returned products before approving an exchange, store credit or refund.

3. Return Request Procedure

To request a return, the customer must contact TARASHINI within the 3-day return period and provide:

• Customer’s full name
• Order number
• Product name
• Reason for the return
• Clear photographs or videos of the product
• Photographs of the product tags and packaging
• Details of any defect, damage or incorrect item

The customer must wait for return approval and return instructions before sending the product.

Products returned without prior approval may be refused or returned to the customer at the customer’s expense.

4. Non-Returnable and Non-Exchangeable Products

Unless defective, damaged during delivery or incorrectly supplied, the following products are generally not eligible for return or exchange:

• Bridal wear
• Customised, personalised or made-to-order products
• Products altered according to customer measurements
• Blouses or garments that have been stitched or altered
• Products cut from fabric according to the customer’s requirement
• Earrings, nose jewellery and other hygiene-sensitive jewellery
• Used, opened or unsealed Pooja items
• Religious products that have been used in a ceremony or ritual
• Products damaged by perfumes, chemicals, moisture, oils, incense or improper storage
• Gift cards, vouchers or store credits
• Clearance, final-sale or specially discounted products marked as non-returnable
• Products without original tags or packaging
• Products damaged through misuse, mishandling or normal wear and tear

5. Sarees, Silk and Handwoven Products

Handwoven, handcrafted and natural-fibre products may contain slight variations in:

• Colour
• Weave
• Texture
• Embroidery
• Motifs
• Thread placement
• Measurements
• Finishing
• Minor irregularities

Such variations are characteristics of handmade and handwoven products and do not necessarily constitute defects.

Product colours may also appear slightly different because of lighting, photography, screen settings and device displays.

A return will not normally be accepted solely because of a minor handmade variation or a reasonable difference between the on-screen colour and the physical product.

6. Jewellery and Accessories

Jewellery and accessories must be returned unused, unworn and in their original sealed or protective packaging.

For hygiene and safety reasons, earrings, nose pins and other pierced jewellery cannot normally be returned or exchanged unless they are defective or incorrectly supplied.

Plating, polish and colour may naturally change over time because of exposure to water, sweat, perfume, cosmetics, chemicals or humidity. Such changes caused by use or storage are not manufacturing defects.

7. Damaged, Defective or Incorrect Products

Customers receiving a damaged, defective or incorrect product must notify TARASHINI within 3 calendar days after delivery.

The customer should retain all packaging and provide clear photographs and, where possible, an unboxing video.

After verification, TARASHINI may offer, as appropriate:

• Replacement of the same product
• Exchange for another product
• Repair
• Store credit
• Refund

The available resolution may depend on the nature of the issue and product availability.

8. Change-of-Mind Returns

Change-of-mind returns may be accepted only where:

• The request is submitted within the 3-day return period
• The product is eligible for return
• The product passes inspection
• The customer follows the return instructions
• TARASHINI approves the request

For an approved change-of-mind return, the original shipping charge and return delivery charge may be borne by the customer.

Payment processing, customs, handling or other non-recoverable charges may be deducted from the refund where legally permissible.

9. Return Shipping

Customers must not send a product to the registered business address unless TARASHINI specifically instructs them to do so.

The return address and shipping instructions will be provided after the request has been approved.

Customers are advised to use a tracked and adequately insured delivery service. TARASHINI is not responsible for a returned product that is lost or damaged before it reaches the designated return location.

Return shipping will generally be paid by:

• TARASHINI, where the verified return is due to an incorrect, defective or delivery-damaged product
• The customer, where the approved return is due to a change of mind, size preference, colour preference or another reason not caused by TARASHINI

10. Product Inspection

Returned products will be inspected after receipt.

TARASHINI may decline the return or reduce the refund where the product:

• Has been worn, washed or used
• Is stained, damaged or altered
• Is missing tags, packaging or accessories
• Has absorbed perfume, smoke, incense or other odours
• Is not the product originally supplied
• Was returned outside the approved period
• Does not satisfy this policy

Where a return is rejected after inspection, the customer may be responsible for the cost of sending the product back.

11. Refund Processing

Once a return has been received, inspected and approved, the refund will generally be issued through the original payment method.

Processing times may vary depending on the bank, card provider or payment service provider. Approved refunds may take approximately 7–14 business days to appear after being initiated.

Shipping charges, customs duties, payment processing charges and other non-refundable costs may be excluded unless the return resulted from TARASHINI’s error or applicable law requires otherwise.

12. Exchanges

An exchange is subject to approval and product availability.

Where the replacement product costs more, the customer must pay the difference. Where it costs less, the remaining value may be refunded or provided as store credit, depending on the circumstances.

TARASHINI cannot guarantee that a requested size, colour, design or product will remain available while the return is in transit.

13. Store Credit

Where agreed, TARASHINI may issue store credit instead of a monetary refund.

Store credit:

• May be subject to an expiry date communicated when issued
• Cannot normally be exchanged for cash
• May be restricted to use by the original customer
• May not cover shipping or other charges unless expressly stated

14. Order Refusal and Abuse

TARASHINI may refuse a return or restrict future transactions where it reasonably suspects:

• Return fraud
• Repeated misuse of the returns process
• Product substitution
• Intentional product damage
• False claims
• Unauthorised resale activity
• Other abusive or unlawful conduct

Nothing in this policy excludes any mandatory rights or remedies available to a customer under applicable Singapore law.

15. Contact Information

Return requests must be submitted using the contact details displayed on the TARASHINI website.

TARASHINI
UEN: 53513357W
319 Woodlands Street 31
#10-130
Singapore 730319

Submit a Return Request